1. Standard Booking (Non-Refundable)

• All payments are final and non-refundable.
• Cancellations or no-shows do not qualify for refunds.
• Date changes are treated as cancellations and require a new booking.

2. Flexible Booking (Free Cancellation Option)

You can upgrade your reservation by paying an additional Free Cancellation Fee at the time of booking.

• Full refund of the booking amount (excluding the Free Cancellation Fee).
• Cancel without penalty within the allowed cancellation window.
• The Free Cancellation Fee is non-refundable.
• Free cancellation is valid until 1 day before check-in.
• Cancellations made after this window follow the Standard Booking rules (non-refundable).

3. Late Cancellations & No-Shows

• Cancellations made after the free cancellation window will not be refunded.
• No-shows are considered late cancellations and are non-refundable.

4. Booking Modifications

• Modifications follow the rules of the original booking type.
• Standard Bookings cannot be modified without forfeiting the payment.
• Flexible Bookings may be modified (subject to availability) before the free cancellation window closes.

5. Refund Processing

• Approved refunds will be processed within 1–7 business days.
• The Free Cancellation Fee is not included in any refund.

6. Exceptional Circumstances

All cancellations—including for medical, travel, or personal emergencies—remain subject to the rules of the booking type selected.

7. How to Cancel

You may cancel your booking through:

• Your reservation dashboard
• Email: info@virginvillang.com
• Customer support line: +234 812 678 5315

The system timestamp at the time of cancellation will determine whether it falls within the free cancellation window.