Virgin Villa ("we", "us", "our") operates shortlet and booking services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Account & Booking info: name, email, phone, booking dates, guest count.
• Technical data: IP address, device and browser information, cookies and similar technologies.
• Communications: messages to/from support, reviews, and feedback.
• Optional data: ID verification documents, special requests, or preference data when provided.

2. How We Use Your Information

• To process bookings, manage reservations, and provide customer support.
• To process payments and prevent fraud (using third-party payment processors).
• To send transactional messages and booking reminders.
• To improve our services, analyze usage, and troubleshoot technical issues.
• When you consent, to send marketing and promotional communications (you can opt out anytime).

3. Cookies & Tracking

We use cookies and similar technologies to operate our service, improve your experience, and for analytics. You can control cookie preferences through your browser — note some features may require cookies to work.

4. Sharing & Third Parties

We may share data with:

• Payment processors and fraud prevention services.
• Service providers (cleaning, maintenance, property managers) to fulfill bookings.
• Legal or regulatory authorities when required by law.

5. Data Retention & Security

We retain personal data as long as necessary to provide services and comply with legal obligations. We take reasonable technical and organizational measures to protect your data, but no system is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict processing. To exercise rights, contact us at info@virginvillang.com.

7. International Transfers

Your information may be stored or processed in countries other than your own. We’ll protect such transfers using appropriate safeguards.

8. Children

Our services are not intended for children under 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this policy occasionally. We’ll post the updated policy with a new effective date. Continued use after changes constitutes acceptance.

Contact

For questions about privacy, contact: info@virginvillang.com.